Purchasing policies

Returns

• Once your purchase is confirmed, your order cannot be modified.
  (your order goes directly to production and it will not be possible to change color, texture or personalization)
• No refunds are made once the purchase has been made.
• If the product has a factory defect, it can be exchanged.
• Once the product is delivered, you have 7 days to file a claim or warranty claim; otherwise, the company will not be held responsible.

Pay

Payment by credit and/or debit card is completely secure. The entire transaction is encrypted through a bank validation server using the PayPal or Mercado Pago international digital system.

Payment Transaction and Order Reservation

If the consumer made payment by credit or debit card, Santa Phia will request authorization from the card processing company to charge the total amount of the purchase, which is indicated on the order summary page. If the consumer's credit or debit card is not authorized, the purchase cannot be completed.

The consumer acknowledges and agrees to pay Santa Phia the total amount of the products, prior to the consumer receiving them.

Billing

If you wish to receive an invoice for your purchase, you must request it at the time of payment, providing your complete tax information and email address. We will send the invoice electronically (PDF and XML) to the email address you provide.

Please note that, in accordance with current legislation, Value Added Tax (VAT) of 16% of the purchase price will be applied when issuing an invoice. This tax is not included in the price shown on our website, so you must pay it additionally when requesting an invoice.

If you have any questions or concerns about the billing process, please contact our customer service team. We'll be happy to assist you.

Customer Service

We strive to provide quality service to our customers, so we offer various communication channels to resolve your questions, concerns, or complaints. You can contact us through:

• Our customer service phone number: +52 33 2425 3819
• Our social networks: Instagram, Facebook: Santa Phia Official

Our customer service hours are Monday through Friday, 8:00 AM to 6:00 PM (local time). We will respond as soon as possible, but please note that response times may vary depending on the channel chosen and the volume of requests.

We appreciate your trust and preference. We are here to serve you.